Privacy Policy for Paintables.co.za

Effective Date: 06 March 2026 Last Updated: 06 March 2026

Paintables (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website Paintables.co.za or engage with our services.

1. Information We Collect

We collect and process personal information as defined under POPIA, including:

Identity Information: Name, surname, company details (if applicable).
Contact Information: Email address, phone number, physical/delivery address.
Transactional Information: Payment details, order history, invoices.
Technical Information: IP address, browser type, device information, and usage data via cookies.
Communications: Records of correspondence with us.

2. Purpose of Processing

We process your personal information for the following lawful purposes:

To provide and deliver products and services.
To process payments and manage orders.
To respond to inquiries and provide customer support.
To improve our website, products, and marketing.
To send promotional communications (only with your consent).
To comply with legal and regulatory obligations.

3. Lawful Basis for Processing

Under POPIA, we process personal information based on:

Consent: When you voluntarily provide information or opt-in to marketing.
Contractual Necessity: To fulfill orders and provide services.
Legal Obligation: To comply with tax, accounting, and regulatory requirements.
Legitimate Interest: To improve services, prevent fraud, and ensure security.

4. Sharing of Information

We will not sell or rent your personal information. We may share it with:

Service Providers: Trusted third parties for payment processing, shipping, analytics, or marketing.
Legal Authorities: When required by law or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

All third parties are contractually bound to comply with POPIA and safeguard your information.

5. Cross-Border Transfers

If personal information is transferred outside South Africa, we ensure that the recipient country or organization provides adequate protection in line with POPIA requirements.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive for security, no method of transmission over the internet is completely secure.

7. Your Rights Under POPIA

You have the right to:

Access the personal information we hold about you.
Request correction or deletion of inaccurate or outdated information.
Object to the processing of your information.
Withdraw consent for marketing communications.
Lodge a complaint with the Information Regulator of South Africa.

8. Cookies and Tracking

Paintables.co.za uses cookies to:

Enhance website functionality.
Analyze traffic and usage patterns.
Personalize your browsing experience.

You can manage or disable cookies through your browser settings.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

For questions, concerns, or to exercise your rights under POPIA, please contact us:

Paintables
Email: derek@paintables.co.za
Phone: +27 61 546 4472
Address: Hermon, Western Cape
South Africa Information Regulator (South Africa): Empowered to monitor and enforce compliance by public and private bodies.